Refund policy

We accept return requests for eligible non-custom products within 30 days after delivery.

Eligibility for non-custom products

To be eligible for a return, the item must be unused, in the same condition in which it was received, with any tags and in its original packaging. A receipt or proof of purchase is required.

Custom-made and personalized products

Products that are printed, personalized, manufactured, or otherwise made to your approved specifications cannot be returned or exchanged after you approve the final artwork or design and production has started.

This restriction does not apply if the item arrives damaged, defective, or materially differs from the approved artwork or specifications because of a manufacturing error. Contact us at support@madarprint.com with your order number, clear photos, and a description of the issue. Once the issue is verified, we will provide an appropriate remedy, which may include reprinting, replacement, or a refund.

How to request a return

Contact us at support@madarprint.com before sending any item back. Approved returns must be sent to: Annor District, Riyadh, 14321, Saudi Arabia.

If your return is accepted, we will provide instructions and, where applicable, a return shipping label. Items sent back without first requesting a return will not be accepted. International return transit times may vary.

Exchanges

For eligible non-custom products, the fastest way to receive a different item is to return the original item after approval and place a separate order.

Refunds

We will notify you after receiving and inspecting an eligible return. If approved, the refund will be issued to the original payment method within 10 business days. Your bank or card provider may require additional processing time.

If more than 15 business days have passed since we approved your refund, contact support@madarprint.com.